From glorified Google to agent: why I resisted AI
From skepticism to daily use: what changed my mind about AI in software development, and what still went wrong along the way.
Projects
Virtual assistant platform
Took over a programme mid-flight, rebuilt both codebase and team, and shipped the stabilised version in 3 months. It now serves 5,000+ users.
GenAI agent hub
From concept through business case, funding approval and delivery, with a dedicated 7-person squad. On time and on budget.
GenAI assistant for call centre operations
An assistant that supports level 1 analysts in resolving tickets and reduces escalation to level 2.